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  FAQ's

Here you will find a list of frequently asked questions and answers.


Are there any additional fees to pay other than the rent payments?

What is the cost of the Laundry service?


Can we have guests stay overnight?

Do you provide car parking?

Where do we collect our keys?

Where do we collect our post?


What are the office opening times?

Can we make a group booking?


Can 2 people share your double rooms?

If I am an international student and do not have a British guarantor can I still apply?

Are there any additional fees to pay other than the rent payments?

There are no additional fees to pay, however Internet and telephones are optional extras and can be taken up at a later date. All Rent is inclusive of water bills and each student has a £300 quota for electricity, which if used sensibly they will not exceed. There is a notice in each flat communal area which instructs students to how they can limit their electricity usage.

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What is the cost of the Laundry service?

It is £1.50 per wash and £1.50 per dry, these are industrial sized machines and therefore take a larger amount of washing than domestic ones, and the dryers are sensor dryers and continue until the washing is dry irrelevant of the quantity entered.

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Can we have guests stay overnight?

Guests are allowed to stay overnight occasionally and we would simply ask that you sign them in and out at reception and also inform your flat mates out of courtesy.

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Do you provide car parking?

Some sites have a very limited amount of parking available. Please check with each hall directly.

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Where do we collect our keys?

On opening weekend the main office is open for you to collect your keys, our caretakers are here 24 hours per day and can give you keys when the office is closed.

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Where do we collect our post?

Post is collected from the main office during office hours, all mail is put into the relevant pigeonholes and registered post and parcels are signed for at the office.

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What are the office opening times?

The office is open from 9.00am to 6.00pm Monday to Friday and from 12pm-1pm on Saturday and Sunday in order to enable students to collect mail and report any faults, outside these hours the caretaker is contactable 24hrs a day on their mobile.

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Can we make a group booking?

Yes there is a section on the application form for you to write your fellow residents names, we will then allocate your group accordingly.

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Can 2 people share your double rooms?

No all our rooms are for single occupancy only, each person living in Victoria Hall must be issued with an individual tenancy agreement.

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If I am an international student and do not have a British guarantor can I still apply?

Yes, you will however need to pay your fees in full, you will not be able to take up the option of instalments.


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